We run out of Saginaw, about 12 miles from Frankenmuth, so a visit here means a truck making that drive rather than a local branch around the corner. We don't have a standing crew stationed in town, and we're not going to pretend otherwise. When you call, tell us what the door is doing - off track, won't open, spring snapped, opener grinding - and whether it's an extension spring or torsion bar setup if you can see it, since that changes what gets loaded on the truck before it leaves Saginaw. If you're not sure, that's fine too; a lot of homeowners haven't looked at their own spring hardware since the house was bought. We'll ask a few questions on the phone to get a read on the job before anyone drives out.